HOW OUR SITE WORKS 
ABOUT OUR POLICIES
PROBLEMS AND TROUBLESHOOTING
RETURN POLICY
HOW DO I KNOW MY ORDERING SESSION IS SECURE?
Your personal information is secure, period.
When you're asked for Billing information, look at the bottom of your browser window: depending on the version you're using, you'll see either a padlock icon which is CLOSED or a key which is all in ONE PIECE. That means that everything you type in and send to us is encrypted ("scrambled") before it leaves your computer; when your data arrives at our server, we decrypt ("unscramble") it and store it in a database which is secure.
To make sure you have the latest security features on your Browser, download and install the latest version
of your favorite Browser, Firefox, Microsoft Internet Explorer or Netscape Communicator.
|
DO YOU USE "COOKIES"?
|
Yes. Our site makes use of "Cookies" to keep track of you and your order while you browse our site. "Cookies" are
in no way harmful to your computer system - this is simply the most effective way to provide quality service to our customers.
|
WHAT IS A "COOKIE", ANYWAY?
A Cookie is text which we're asking permission to store in your Browser's directory. If you agree by
configuring your Browser to accept Cookies, then your Browser stores the text in a file on your hard drive. On most Browsers, the default
settings enable you to accept Cookies, so if you haven't changed your defaults, you most likely don't have to do
anything to ensure that your Browser accepts Cookies.
The Cookie we ask your Browser to store contains an ID number to track your Shopping Cart contents. It does not store any personal
information such as your e-mail address, street address or phone number. And, when you do send personal information to us, it goes nowhere else -
we do not sell lists or customer data to outside sources.
|
WHAT DOES A "COOKIE" DO FOR ME?
|
We use the Cookie to keep track of the items in your Shopping Cart. This is a common practice on the Web ...
almost every site which offers online ordering uses Cookies. One important thing to remember - every Web site's Cookies are
unique, which means that the Cookie we send your Browser cannot be read or used by any other site.
|
WHAT IF I HAVE "COOKIES" DISABLED?
|
If you disable Cookies on your Browser, you can still use every feature on our web site - but the pages
will load a little slower, and if the web is busy, you may even see delays when you navigate from page to page.
This is normal, and will disappear if you set your browser to accept cookies from us.
|
DO I HAVE TO ACCEPT ALL "COOKIES"?
The answer is "No". Depending on the Browser you're using, here are the general procedures to change your settings:
If you're using Firefox, choose Tools and then Options on the Menu bar. In the window which opens, select the
Privacy tab; place a check mark in the box next to "Accept cookies from sites". In the drop-down menu, select
"Keep until I close Firefox".
If you're using Netscape, choose Edit and then Preferences on your top navigation bar. Once in Preferences, click on
Advanced located on the tree. This will give you four options to regulate Cookies.
If you're using MSIE, choose View and then Options on your top navigation bar. Once in Options, click on
the Advanced tab and you will be given the option to check the box titled "Warn before accepting Cookies".
|
HOW DO YOU SHIP YOUR ORDERS?
|
We ship most items via media mail, bound printed matter, or parcel post. Back issues
of The Journal can be sent priority for an additional charge.
|
WHAT ARE YOUR SHIPPING/HANDLING CHARGES?
|
Shipping and Handling charges are included in the cost of most of our products. Some of our products
carry an additional surcharge to cover the extra cost of mailing or shipping to countries outside the USA.
|
DO YOU SELL INFORMATION ABOUT ME TO OTHERS?
|
We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and
content of our site - it is not used or shared in any other way.
|
I ORDER A PRODUCT, BUT WHEN I REVIEW MY SHOPPING CART, IT'S NOT THERE. WHAT'S WRONG?
|
Do you have your Browser set to refuse Cookies? That could be why your Shopping Cart is reporting that it's empty. We
use Cookies to keep track of the items in your Shopping Cart. If you have Cookies turned off, try turning them ON first ...
|
I HAVE MY BROWSER SET TO ACCEPT "COOKIES", BUT I STILL CAN'T PLACE AN ORDER. WHAT'S WRONG?
|
If you have your Browser set to accept Cookies but still can't add items to your Shopping Cart, you probably are having
a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the
screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.
|
HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?
When you have placed something in your Cart, you will see a cart icon and the words "CHECK OUT" ...
click on it to see a list of the products you have placed in your Shopping Cart. You'll see a
Merchandise Subtotal, the Shipping Charges, and the Grand Total.
You can change the quantity of any product in your cart by changing the number in the "Quantity" column and
clicking on "RECALCULATE".
You can "put back" a product by changing the quantity to 0 (zero) and clicking on "RECALCULATE".
Keep shopping by clicking on the "CONTINUE SHOPPING" button.
When you're finished browsing, click on the "SECURE CHECKOUT" button.
|
HOW DO I REMOVE A PRODUCT FROM MY CART?
|
Click on the "REVIEW" or "CHECKOUT" buttons at the top of any shopping page. In the text box next to the product you want to "put back", change the quantity you've ordered to 0 (zero), and click on "RECALCULATE". The product you want to "put back" should be gone.
|
I SET THE QUANTITY TO ZERO, BUT THE PRODUCT IS STILL IN MY CART. WHAT'S UP?
|
If you are clicking on the remove button in your Shopping Cart but the item is still appearing on your screen you probably are
experiencing a cache problem. When you attempted to remove the item from your Shopping Cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.
|
WHAT IS YOUR RETURN POLICY?
Items not specified as unreturnable at the time of purchase can generally be returned for a refund
(less shipping/handling charges and a 10% restocking fee) as long as this is done within 14 days of
receiving the order.
Should you find it necessary to return a product to us, a valid Return Merchandise Authorization number (RMA number)
must be obtained so we can authorize the return of the product. Please contact our
Main Office.
Your return package must then be postmarked within 7 days of the authorization date.
Returns received without an RMA Number or after the deadline will be refused. We also will
not issue a refund for the shipping fees unless the shipping service loses or damages your package
(in which case, they'll be issuing the refund) or we sent you the wrong merchandise.
All products being returned must be 100% complete in original packaging and in resalable condition,
with all packaging, original paperwork, instructions, blank warranty cards, accessories and documentation
included. Returned items that do not conform to the above standards will be refused and will
incur additional shipping charges to be returned to you. The customer is responsible for shipping and
insurance charges on all return shipments. NRG assumes no responsibility or liability for any items that
are damaged during return shipping.
We charge a 10% restocking fee for all orders that are returned for refund not due to our mistake.
There is no restocking fee for exchanges and credits, which are issued only for the purchase price of the
item, not for shipping charges. Additional Shipping/Handling fees will be charged when we send your exchange item.
|
DO YOU CHARGE A RESTOCKING FEE?
|
We do charge a 10% restocking fee for all orders that are returned for refund not due to our
mistake. There is no restocking fee for exchanges and store credits, which are issued only for
the purchase price of the item, not for shipping charges. Additional Shipping/Handling fees
will be charged when we send your exchange item.
|
|
